Terms of Use

Effective date: 9 September 2026 Last updated: 10 November 2026

1. Who we are and what you are agreeing to

Safe Paws (the “App” and the website at safepaws.gr, together the “Service”) is operated by an individual developer based in Greece, identified as the seller on the App’s App Store and Google Play listings (“we”, “us”). By creating an account or using the Service you agree to these Terms of Use and to our Privacy Policy (https://safepaws.gr/privacy-policy). If you do not agree, do not use the Service.

2. Eligibility

You must be at least 16 years old to use Safe Paws. By creating an account you confirm that you are 16 or older. If we learn that an account belongs to someone younger, we will close it.

3. Your account

Give accurate information and keep it up to date. One person, one account.
Keep your password and device secure. You are responsible for what happens under your account. Tell us at once at support@safepaws.gr if you believe someone else is using it.
You may sign in with an email address and password, with a Google account, or with your Apple ID. Google’s or Apple’s terms apply to that account.
You may close your account at any time. Section 14 and the Privacy Policy explain how, and what is deleted.

4. What the Service is

Safe Paws is a community platform where people post about lost, found and adoptable pets, share general pet-related posts, find pet-related places on a map, receive alerts about activity near an area they choose, and message one another.

Content comes from users. Posts, comments and messages are written by other users. We review posts before publication (section 6), but we cannot verify that a pet is truly lost, found or available, that a description is accurate, or that a person is who they say they are. Use your own judgement, especially before meeting someone or handing over an animal.
The map directory is informational. Places, opening hours, phone numbers and addresses come from public sources and from our own checks, and may be out of date. Confirm with the business before relying on it.
Nearby alerts are best effort. Alerts depend on the area you chose, your notification settings, your device and the operating system. We do not promise that you will receive every alert or that any pet will be reunited.
No emergency service. If an animal or a person is in immediate danger, contact the local authorities.

5. Acceptable use

You agree not to:

post anything unlawful, defamatory, hateful, threatening or sexual, or anything that harasses, intimidates or impersonates anyone;
post content that depicts or promotes cruelty to animals;
offer animals for sale, advertise breeding, or ask for payment in connection with an adoption, a reunion or a “finder’s fee”, other than a reward you offer yourself for your own lost pet;
post about a pet you do not have the right to post about, or claim an animal that is not yours;
post other people’s personal data (phone numbers, addresses, photos) without their permission;
send spam, scams, chain messages or unsolicited advertising;
use the Service to locate, stalk or harass any person;
upload malware, scrape or bulk-download content, probe or overload our systems, or bypass rate limits, review or blocking;
create accounts by automated means, or more than one account per person;
reverse engineer the App, except where the law expressly allows it.

Content that endangers children is prohibited absolutely and is reported to the authorities. See our Child Safety Standards at https://safepaws.gr/child-safety-standards.

6. Review, moderation and removal

Posts by regular users are checked automatically before they are published: an automated moderation service screens their text and photos, a post that passes is published, and a post it flags waits for review by an administrator. You are notified when your post is published or rejected. Comments are checked automatically after they are posted and hidden if flagged. Private messages are not pre-reviewed.
We may reject, unpublish, mark as resolved or delete any post or comment, and may pin posts to the top of the feed, at our discretion and without notice, in particular when content breaks these Terms or the law, or when a lost or found post has been resolved.
We may suspend or close accounts that break these Terms, and may refuse service to anyone who has done so before.
If your content is removed or your account is restricted you may contact us at support@safepaws.gr and we will explain the reason, unless the law prevents it.

7. Your content and the licence you give us

You keep all rights to the text and photos you post.
So that we can run the Service, you grant us a worldwide, non-exclusive, royalty-free licence to store, reproduce, resize, display and distribute your content within the Service, and to other users through it, for as long as the content is on the Service. The licence ends when you delete the content or your account, except for copies that remain in backups for a limited time and for content other users have already received.
You confirm that you have the right to post what you post, including permission from anyone recognisable in a photo.
Content you post for a place (section 8) is posted on the place’s behalf. It stays with the place when you leave it or delete your account, without your name, and the licence above lasts for as long as it is on the Service.
We may use anonymised, aggregated statistics about how the Service is used.

8. Places and adoption posts

Claiming a place. You may claim a vet, pet shop, pet salon, trainer or animal rescue in the places directory only if you run it or are authorised to act for it. We check every claim and may ask for more proof, refuse a claim, or later take a place away from you, including when someone else shows a better right to it. Claiming a place, and everything in this section, is free.
Your team. The owners of a place can bring people in as managers or members through invite links and remove them again; managers can do the same for managers and members. You are responsible for whom you invite, and for keeping the place’s details accurate. Changes to a place’s details are reviewed by us before they appear.
Posting for a place. When you post for a place you speak for it, and the post belongs to the place: its owners and managers may edit, take down or delete it, and it stays with the place if you leave. Post for a place only what its owners would agree to. Pretending to run, work at or speak for a place you do not is impersonation (section 5).
Adoption posts are made for an animal rescue in the places directory, by the people in its team, and go through the same review as other posts. Administrators may also post them.
The person posting is solely responsible for the animal’s welfare, for any checks they perform on prospective adopters, and for compliance with Greek animal-welfare law (Law 4830/2021 and related legislation), including registration and microchipping obligations.
Safe Paws is not a party to any adoption. We do not handle payments, contracts or animal transfers, and we make no promise about any animal or adopter.

9. Private messaging

Messages, photos and reactions are sent over an encrypted connection and stored encrypted on our servers, with a separate key for each conversation kept apart from the data. Safe Paws does not read your messages. Because the keys are held on our servers, your conversations are available on every device you sign in to. The Privacy Policy explains how this works and its limits.
A conversation starts as a request that the other person may accept or decline. You may block any user at any time. A blocked user can no longer message you.
You may react to the other person’s messages with an emoji; your reaction is visible to them. You may delete a message you sent at any time: its text and photo are removed for both of you and replaced by a note that a message was deleted. Deleting does not undo what the other person may already have read, copied or saved.
We do not read message content; we act on messaging abuse when it is reported to us. Report a user from the support form or from Contact Us in the App.
Do not use messaging to arrange anything prohibited by section 5.

10. Location and notifications

Location permission is optional and is used only while the App is open, as described in the Privacy Policy. Some features (map centring, distance sorting, nearby alerts) need it, or need an area you choose.
The place you attach to a lost, found or adoption post is shown to other users within the privacy radius you choose. Choose an area you are comfortable sharing.
You control notifications in Settings → Notifications and in your device settings.

11. Third-party services

The Service uses Google Maps for maps and geocoding, Google Sign-In and Sign in with Apple for optional sign-in, and Google’s Firebase Cloud Messaging for notifications. Your use of maps is also subject to Google’s terms and privacy policy. Links from the Service to other websites or apps are provided for convenience and are not under our control.

12. Intellectual property

The Safe Paws name, logo, design and software belong to us or our licensors and are protected by law. You may use the App on your own devices for personal, non-commercial purposes in accordance with these Terms. You may not copy, modify, distribute, sell or lease any part of the Service, or use our name and logo without written permission.

13. Availability, changes and updates

The Service is provided free of charge and may change, be interrupted or be discontinued at any time. We may add or remove features, and we may require you to install an update to keep using the App.
We will give reasonable notice before discontinuing the Service and, where possible, an opportunity to export your content.

14. Ending your use

You may stop using the Service at any time and request deletion of your account through Settings → Account → Delete account in the App, the support form at https://safepaws.gr/support, or by email to support@safepaws.gr. Account deletion is described in the Privacy Policy.
We may suspend or terminate your account as described in section 6. Sections 7, 12, 15, 16, 17 and 19 survive termination.

15. Disclaimers

The Service is provided “as is” and “as available”. To the extent permitted by law we make no warranties, express or implied, including as to the accuracy of user content or map information, the delivery of alerts, the availability of the Service, or the outcome of any search for a lost pet or of any adoption. Nothing in these Terms limits the rights you have as a consumer under Greek and EU law that cannot be excluded by agreement.

16. Limitation of liability

To the extent permitted by law we are not liable for indirect, incidental, special or consequential losses, for loss of data or profits, or for any loss arising from your dealings with other users or from your reliance on user content. Our total liability to you for all claims arising from the Service is limited to EUR 100. This limitation does not apply to liability for death or personal injury, for fraud or gross negligence, or where the law does not allow it.

17. Indemnity

If you are not a consumer, you agree to compensate us for any loss, cost or claim arising from your breach of these Terms or from content you posted. If you are a consumer, you are liable for such loss to the extent provided by law.

18. Changes to these Terms

We may update these Terms. We will post the new version on this page with a new effective date and, for material changes, notify you in the App or by email at least 15 days before they take effect. If you do not agree to the new Terms, stop using the Service and delete your account before they take effect.

19. Governing law and disputes

These Terms are governed by the laws of Greece. Disputes are subject to the competent courts of Greece, without prejudice to your right as a consumer to bring proceedings in the courts of the EU member state where you live. Consumers may also use the Hellenic Consumer’s Ombudsman (https://www.synigoroskatanaloti.gr) or the European Commission’s Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).

20. Additional terms for the iOS App

If you use the App on an Apple device, the following additional terms apply:

These Terms are between you and us only, not with Apple Inc. (“Apple”). We, not Apple, are solely responsible for the App and its content.
The licence in section 12 is limited to a non-transferable licence to use the App on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed by other accounts associated with you through Family Sharing or volume purchasing.
Apple has no obligation to provide any maintenance or support for the App.
In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
We, not Apple, are responsible for addressing any claims by you or a third party relating to the App or your possession or use of it, including product-liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims under consumer-protection or similar law.
In the event of a third-party claim that the App infringes intellectual-property rights, we, not Apple, are responsible for the investigation, defence, settlement and discharge of the claim.
You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
You must comply with applicable third-party terms when using the App.

21. Contact

Safe Paws, operated by an individual developer based in Greece (the seller named on the App Store and Google Play listings) Email: support@safepaws.gr Support form: https://safepaws.gr/support Child safety: child-safety@safepaws.gr